Lincoln Camera Centre will happily accommodate the following return options within 14 days of order placement, for items that are unused and in the original packaging.
Please read carefully before placing your order to avoid disappointment as by shopping with us, you are agreeing to the following policy.
1. CREDIT NOTE
If you’d like a credit note send your item back to our postal address located below. Your credit note will be processed as soon as it arrives back at our store.
Credit notes are valid for 3 years and will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout.
On rare occasion we will accept a refund if possible for full priced items only where no discounts have been applied. Refunds will be processed via the original method of payment.
Let us know your exchange preference and we can hold the particular item until your return is received. You will be required to pay shipping for the exchange
Sale items (including flash sales or where a discount code has been applied) cannot be returned for a refund, but can be returned for an exchange or credit note. Items reduced to 50% or more off are final sale and cannot be returned.
WHERE DO I SEND MY RETURN?
Lincoln Camera Centre
35 Tasman Terrace
Port Lincoln, SA, Australia, 5606
We recommend sending your return with registered post or postal insurance. We will not hold any responsibility for missing parcels.
If you receive a damaged or faulty item, please email us at [email protected] with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time). Shipping costs are non-refundable.
If you choose to preorder an item online, you will be required to pay the full amount plus shipping in advance. Your item will be shipped out to you immediately upon it’s arrival and you will be sent a shipping notification with tracking details.
If you have any questions in regard to your preorder, including information on arrival times, please email us at [email protected] Please keep in mind that Lincoln Camera Centre cannot guarantee your preorder will arrive on time, as there are often delays from the manufacturer which are out of our control.
If you wish to cancel your preorder before it has arrived, you can opt for a credit, exchange or refund.